Exchange Policy - NEFFUL will exchange unworn garments with all tags attached and unopened products in its original package within 30 days of invoice subject to the following conditions: Under any circumstances, there will be no exchanges for any promotional or discontinued items. NEFFUL will replace unopened Newell products within 14 days from the invoice date only if the products were damaged in shipment, were incorrectly sent, or are of substandard quality. Returned Newell products will be replaced with the same item(s). All exchanges are allowed only if you are exchanging for an item or items of equal or greater value. Products will not be allowed for exchange if it has been used (i.e. tried on, worn, washed, discolored or damaged). Products will also not be allowed for exchange if the packaging or the instructions are missing or damaged.
Buyback Policy - All buybacks after 3 days will require Distributorship Resignation. Original invoice(s) required. NEFFUL will buyback unworn, resalable and restockable merchandise with all tags attached and in its original packaging: NEFFUL will offer a full refund (100%) on all merchandise and distributor kits, with the exception of opened Newell products; for a period of 3 business days from the date of receipt of products, less actual shipping charges and applicable bonus and commissions earned. After 3 business days from the date of receipt of the products, NEFFUL will buy back from distributor with the following condition: a) Limited Quantity merchandises and Promotion merchandises ninety-percent (90%) for a period of 3 months; Limited Quantity and Promotion merchandises will be denoted with ( * ) on original invoice. Autoship items are considered promotion merchandise. b) all other products and distributor kits ninety-percent (90%) for a period of 12 months, from the date of receipt of the products, less actual shipping charges and applicable bonus and commissions earned.
All buybacks after 3 Business days from the date of receipt of the products will require distributor resignation. Please allow 10 days for all buyback requests to be processed.