Frequently Asked Questions

How do I place my order?


You can check out our online process flow through this link: Click Here!

Is ordering online secure?


Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our Nefful Shop encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. All of the information you provide during the ordering process is restricted to our staff, and for internal use only. If you have further questions about the security of ordering online, please feel free to e-mail us at info@neffulusa.com

Where are your products made?


Our NEFFLON and NEORON products are made and imported from Japan. Our NEWELL Nutritional Supplement and Nature’s Clean product lines are made in the USA. All of our products undergo strict quality control and standards that ensure the best final products for our distributors regardless the product’s country of origin.

What's the difference between Nefflon and Neoron products?


Our Nefflon products are made with Teviron fiber which supplies you with negative ions at all times, delivering health benefits you never thought possible. Our Neoron products are made with Neoron fiber and it was invented exclusively for Nefful by Teiken Limited. Neoron products retains all the same features as Teviron (fibers used in Nefflon)- which are Superb Heat Insulation, Superior Moisture Permeability, Negative Static & Ions and Excellent Flame Retardancy.

Please refer to this link for more information on Neoron Features: Click Here!

Can I get the same products elsewhere?


NEFFUL USA is an exclusive distributor of all of our product lines and products. Although some companies or manufacturers might offer similar products, none compare to the quality that NEFFUL USA offers. Our products are not sold in store shelves without a dedicated NEFFUL distributor behind it! Our distributors offer unique, exclusive products that can’t be imitated or replicated.

What are your shipping and handling rates?


Shipping and handling rates vary depending on the destination of the order and are based on the total cost of the order.

Please refer to our Shipping Information page: Click Here!

When will I receive my order?


Please refer to our Shipping Information page: Click Here!

Can I pay with checks?


Yes! However, please do not send us your check until our customer service representative has informed you the final amount. Please note that your order will not get shipped until we receive and cash the check.

Do you ship outside the United States?


Unfortunately, we do not ship outside the USA. We would need to ship your order to a valid US address.

What are your payment options?


We accept three types of major credit cards (Mastercard, Visa, and Discover), as well as checks and U.S dollar cash. We do not accept American Express as a form of payment.

How will I know that you have received my order?


You will receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)

How long does it usually takes to process an order?


Please give us at least 24 - 48 hours to process your order.

My order qualifies for your promotion, where do I choose my free gifts?


Please write your gift choices in the comment section of the order. Please make sure to include color and size with your selection.

How to wash or take care the products?


Please refer to our Product Care Instruction page: Click Here!

Where can I find product material information?


You can find out the percentage of each product in "additional information" tab, which is located right under product descriptions.

What are your exchange and buyback policy?


Please refer to this this link: Click Here!


If you have any questions, please feel free to e-mail our customer service at info@neffulusa.com or call us at (626) 839 – 6657. Thank you for shopping with us!